Mistakes of Customer Service Automation

Mistakes of Customer Service Automation

Increased expectations put a great burden on support teams and can prompt a decrease in...

By Anna Shevtsova

4 min read

Handling Sensitive Customer Data

Handling Sensitive Customer Data

According to Medium, an average company has 534,465 files containing sensitive customer information. The amount...

By Dmytro Cherkas

5 min read

LiveAgent Review

LiveAgent Review

Today, we are turning our attention to another chapter in the series of reviews of...

By Nick Ryabchenko

5 min read

Happy New Year From BG视讯APP下载

Happy New Year From BG视讯APP下载

Happy New Year everyone 🎉 2021 — what an unpredictable yet fascinating year. There have...

By Daria Leshchenko

< 1 min read

2021 — BG视讯APP下载 Results

2021 — BG视讯APP下载 Results

2021 became the year of change and progress. Like any other field, customer support has...

By Daria Leshchenko

2 min read

Holiday Season Support Strategy

Holiday Season Support Strategy

Last holiday season, businesses reported a 68 percent increase in customer service inquiries. Now, 85...

By Kseniia Savchenko

4 min read

The How-To’s of Creating a Knowledge Base

The How-To’s of Creating a Knowledge Base

Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...

By Anna Shevtsova

4 min read

FastSpring Review

FastSpring Review

Moving on with the series of articles about customer communication and service. Today, we are...

By Nick Ryabchenko

5 min read

Investing in Our Support Teams

Investing in Our Support Teams

Interest in investing has been steady for the last year. Looking at Google Trends, I...

By Kseniia Savchenko

4 min read