Mistakes of Customer Service Automation
Increased expectations put a great burden on support teams and can prompt a decrease in...
By Anna Shevtsova
4 min read
Handling Sensitive Customer Data
According to Medium, an average company has 534,465 files containing sensitive customer information. The amount...
By Dmytro Cherkas
5 min read
LiveAgent Review
Today, we are turning our attention to another chapter in the series of reviews of...
By Nick Ryabchenko
5 min read
Happy New Year From BG视讯APP下载
Happy New Year everyone 🎉 2021 — what an unpredictable yet fascinating year. There have...
By Daria Leshchenko
< 1 min read
2021 — BG视讯APP下载 Results
2021 became the year of change and progress. Like any other field, customer support has...
By Daria Leshchenko
2 min read
Holiday Season Support Strategy
Last holiday season, businesses reported a 68 percent increase in customer service inquiries. Now, 85...
By Kseniia Savchenko
4 min read
The How-To’s of Creating a Knowledge Base
Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...
By Anna Shevtsova
4 min read
FastSpring Review
Moving on with the series of articles about customer communication and service. Today, we are...
By Nick Ryabchenko
5 min read
Investing in Our Support Teams
Interest in investing has been steady for the last year. Looking at Google Trends, I...
By Kseniia Savchenko
4 min read
