亚马逊支持外包

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支持外包
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亚马逊为卖家提供的客户支持外包成本是多少?

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BG视讯APP下载在 hi@www.zmk83.com

解决方案

让BG视讯APP下载来谈谈,看看哪些服务是适合你的!

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特性

  • Ensuring total compliance with Amazon’s policies
  • 在营业时间和下班时间为客户提供支持
  • Keeping track of your product stock
  • Studying your products and offers
  • Managing accounts even with the biggest flow
  • Providing your customers with timely replies
  • 跟踪第一次接触分辨率和第一次回复时间
  • Conducting customer satisfaction surveys

全球已有140多家公司选择了BG视讯APP下载

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Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

为什么选择BG视讯APP下载

价格可能会有所不同. 描述您的需求,BG视讯APP下载会为您计算价格.

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要多少钱?? 它是如何工作的

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

与BG视讯APP下载聊天
  • 现在
    你在这里
    选择一个包 一开始
  • 在24小时内 BG视讯APP下载将 联系 you and help you personalize your ideal plan
  • 在1周 报名 for our service and confirm all the details
  • 在10天内 集成: 常见问题解答, template development, system integration, etc.
  • 在1个月 发射: 1st month prepayment and we go LIVE
  • 2个月后 月1日修订,预付2个月. Your customers are happy and so are you!

从任何渠道...

你的客户将通过你选择的任何渠道被倾听...

  • 电子邮件
  • 应用内
  • 闲谈,聊天
  • 网络电话
  • 脸谱网
  • WhatsApp
  • 推出
  • iMessage
  • ...任何渠道

...任何集成

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • 帮助童子军
  • 春天快
  • 活剂
  • 对讲机
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services 最终安全

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

服务目录

Pick up the best service for your needs:

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定制软件

在过去的10年里,BG视讯APP下载已经建立了自己的处理工具 客户支持流程. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

网上聊天 widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

网上聊天 widget for web

Qouston

虽然它融入了其他界面,几乎难以察觉, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

客户的评论

What will the cost of service be for you? 请求来电,BG视讯APP下载会在几分钟内回复你.

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"BG视讯APP下载 was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. 我在其他公司工作,那里的支持水平甚至没有接近.".
凯文·拉街 from Skylum公司.

凯文·拉街 副总裁,
Skylum公司.,
Skylum.com,
US.

Skylum公司. 标志
“在3个月, over 80% of sales and support requests were able to be addressed directly 由BG视讯APP下载. By creating the tools and processes we are now able to add additional resources when the need arises. 他们真正致力于在各个层面上支持客户.".
GoCodes的托德·佩妮

托德一分钱 创始人,
GoCodes,
gocodes.com,
US.

GoCodes标志
“BG视讯APP下载想要提高BG视讯APP下载的客户支持标准. We had one full time person working in 德国. 他工作做得很好,但他晚上不上班,周末也不上班... We also were not able to answer the phone. BG视讯APP下载的外包服务确实在这方面有所改进.".
奥利弗Breidenbach from Boinx软件有限公司.

奥利弗Breidenbach 首席执行官和创始人
Boinx软件有限公司.,
boinx.com,
德国.

Boinx软件有限公司. 标志
"The highlight of BG视讯APP下载's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
克里斯Devor from Macroplant公司.

克里斯Devor 首席执行官和创始人
Macroplant公司.,
macroplant.com,
US.

Macroplant公司. 标志
"With all the agents working on the team, BG视讯APP下载能够大幅提高BG视讯APP下载所有的关键绩效指标. Our average first response time was dropped under 1.5个小时, our average resolution time dropped under 12 hours, BG视讯APP下载的客户满意度比以往任何时候都高.".
Sign Easy的莫妮卡·佩雷斯

莫妮卡·佩雷斯 计算机科学,
简单的迹象,
signeasy.com,
US.

信号简单的标志
"BG视讯APP下载's work has resulted in a dramatic increase in great feedback from our customers. BG视讯APP下载经常听到顾客在《BG视讯APP下载》上说的话, 他们告诉BG视讯APP下载,他们从未见过响应时间如此之快的公司.".
杰克布朗 from Softorino公司.

杰克布朗 CMO,
Softorino公司.,
softorino.com,
US.

Softorino公司. 标志
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为什么要考虑使用BG视讯APP下载将Amazon外包?

When it comes to running your Amazon store, 以下是每个经营者都需要关注的几个关键点: 

  • 内容质量-出售商品的照片和描述;
  • Goods availability in stock;
  • Percent of returned or damaged items;
  • Time the communication with the customer base takes;
  • The quality of customer service.

这些, among others are the points that can make or break the customer experience in your Amazon store. 和肯定, 当你花大量时间建立和管理你的亚马逊商店时, you want to follow up on all of them. But with time it can become extremely difficult as the demand for your goods starts to grow and you start thinking about hiring a freelancer to take over at least parts of your tasks for you. 但是等等. 有一个更好的选择——你可以让你的亚马逊客户服务外包, 对你和你的网上商店来说,哪一个会成为最好的决定. 

可以考虑Amazon外包BG视讯APP下载,并看到即时效果. 

哪些亚马逊任务可以外包给BG视讯APP下载?

Our teams of professionals will be glad to take over any task that you want to have outsourced, but in general the most popular tasks are:

  • 内容审核

    很明显,在决定是否购买这些商品时, customers want to have a full view of the product. 这就是为什么每个产品有5-7张照片是至关重要的, 从各个角度捕捉它,如果可能的话,展示它的使用情况. 知道如何描述亚马逊出售的商品也非常重要, so hiring those who know how to do it the best is one of the keys to successful and fruitful Amazon business. 

    Outsourcing your content creation and moderation team to BG视讯APP下载 will make sure that your customers receive the best and fullest information about the products and will be comfortable purchasing from you again and again.

  • Product listing and moderating

    Every Amazon store owner knows how important it is to have a diverse stock to satisfy any possible need of every possible customer. But keeping track of the items in stock as well as those that have just arrived all the while following up on ad campaigns and collaborating with different manufacturers might be too much to handle. 

    Amazon outsourcing services from BG视讯APP下载 will let you keep track of products and will make sure that your listing is up-to-date and has all the necessary content attached to every position in your Amazon shop.

  • Managing ads and launching campaigns

    Advertisement is the key to success. Especially in the e-commerce segment. Amazon outsourcing will allow you to dedicate your time to advertising your products but will also provide great expertise for launching and running your ad campaigns as well as looking for the possibilities to collaborate with influencers, manufacturers and various ad platforms.

    Make sure that your campaigns are fresh and correspond with the best and latest marketing techniques of our time with Amazon outsourcing from BG视讯APP下载. 

  • 客户支持

    BG视讯APP下载 has a decade long working experience in providing support to customers from 更多的 than 20 countries around the globe, and we do so in 31 languages. 在客户服务和客户支持方面,BG视讯APP下载是专业人士, so we are 更多的 than ready to provide your Amazon customers with the best Amazon purchasing experience.

    Our team will take care of: 

    • Answering customer questions and inquiries;
    • 他们推翻不好的评论;
    • Following up on order status;
    • Taking care of returns and exchanges;
    • Providing the best communication to your customers.

    通过BG视讯APP下载确保亚马逊提供最好的客户体验. 

Our expertise: Amazon outsourcing and flexibility

Amazon has 12 million goods listed. That means that in order to get noticed Amazon business has to dedicate a lot of effort and a lot of time to making sure that they stand out with the quality of the product and with the quality of content that surrounds the product. BG视讯APP下载BG视讯APP下载肯定知道如何从竞争对手中脱颖而出. 

For you to be one of the best Amazon sellers and for us to provide you with the best Amazon outsourcing services we take the following steps:

  1. Develop a marketing strategy for your shop

    We know for sure that the clients come to us because of our experience in providing customer support. That is why we are 更多的 than ready to give our view of their business development whenever our clients may require such expertise. 肯定, 更多的 often the clients just want our team to adjust our services towards an already existing strategy, BG视讯APP下载最擅长的是什么. 

    Developing a marketing strategy and a sales plan for our customers is what requires market research and understanding of Amazon services. That is why we dive in deep into learning the principles of Amazon outsourcing and Amazon selling in order to provide our customers with the best and most efficient Amazon operating decisions in the market 

  2. Work carefully on overturning bad reviews

    A whopping 95% of buyers read online reviews before making a decision to buy something. 72% of customers do not make any actions before reading at least one review about a product or a service. And 97% of buyers say that online reviews influence their choice of a service or a product. With stats like these it is no wonder that we pay so much attention to overturning bad reviews about your Amazon goods. 

    Even though we provide outsourcing services, we see ourselves as an extension of your team. And one of our primary tasks as your Amazon outsourcing provider is to see that your shop is doing extremely well month after month. That is why we go in either of two directions: we provide the best Amazon customer service in order to avoid bad reviews altogether, 或者BG视讯APP下载联系那些觉得有必要留下负面评价的客户, find out the reason for it and overturn their negative experience into a positive one. That is how we make sure that 100% of your customer base is satisfied with your services enough to turn loyal. 

  3. Take care of content moderation

    Taking good photos of your products and writing perfect selling descriptions is one of the key tasks for the Amazon outsourcing team. BG视讯APP下载的客户经常需要内容审核, BG视讯APP下载很乐意在任何需要的时候为他们提供这项服务. 毕竟, 93% of the customers consider visual representation of the product the key feature when it comes to their purchasing of the product and 90% are saying that the quality of the photo is what helps them decide whether the product is worth purchasing. Almost the entire customer base of Amazon shops relies on photos when it comes to their purchasing of the products. That is why we at BG视讯APP下载 pay so much attention to details when it comes to managing visual and written content in your Amazon shop.

  4. Expand the consultants’ team on demand

    Hot season always comes at the same time each year and yet, it is always unexpected. It is calculated that every year online purchasing increases 10% around Christmas time. It means bigger order flow, bigger stock to track and bigger inquiry flow to answer. 肯定, around this time the team might need expansion as 更多的 people are needed to provide the best Amazon outsourcing services. 而且BG视讯APP下载已经准备好按照客户的要求灵活应变. 快速扩充团队, quick onboarding and swift training will ensure that your team consists of as many people as you need. 

To put it short — BG视讯APP下载 is going to provide your Amazon shop with attention and care it really needs to grow and scale up. This will make sure that your customers come back and that your operation is as successful as it can be.

实施亚马逊外包客户服务,确保高效运营:

  • 确保与客户的沟通顺畅

    电子商务是目前要求最高、发展最快的领域之一. This means that those who provide excellent customer service for their Amazon buyers stand out from the crowd and elevate their Amazon customer experience.

    BG视讯APP下载 will make sure that you have a real chance of standing out from your competitors in the marketplace by having a perfect communication flow. BG视讯APP下载将回答您所有的亚马逊信息和问题, communicate with your Amazon customers and make sure that your business has the best possible reputation.

  • 通过亚马逊外包处理您的所有亚马逊任务

    BG视讯APP下载知道,作为亚马逊的业务,你手头有很多任务. You have to talk to the customers, 跟踪你的库存,确保你所有的亚马逊查询都得到了答案. And it is understandable that you need as many people as possible to deal with this amount of tasks. But be sure — we at BG视讯APP下载 are ready to provide you with all the Amazon outsourcing you need. 随着你的服务越来越好, your Amazon customers get better shopping experience, which means that they will want to come back for 更多的 of your services and your goods. Selling was never as pleasurable as with BG视讯APP下载 product support outsourcing.

  • Follow all you Amazon metrics

    When running your Amazon page, it is important to understand all the metrics and track all the performance statistics to know how successful you are and how much time you need to perfect your services. 但是,独自经营一家亚马逊公司可能会被证明是困难的. The answer here is Amazon outsourcing. 与外包, you can be sure that all your metrics are up to standard and that you are providing the best services possible.

  • Get Amazon outsourcing expertise

    BG视讯APP下载 has years of experience connecting businesses with talent and hiring the consultants who are going to be the best when it comes to leading your Amazon shop to success. 亚马逊的外包是所有外包需求的答案, and we are glad to provide you with it.

  • Keep all your conversations secure

    BG视讯APP下载 PCI / DSS & iso认证,所以你不必担心客户数据的安全. 相反,应该将这些释放的资源用于管理和扩展业务.

常见问题解答

为了得到任何问题的最快的答案,只要BG视讯APP下载,问任何问题.

问BG视讯APP下载一个问题
How effective is outsourcing for Amazon?
When it comes to Amazon efficiency, BG视讯APP下载可以说,你有更多的调查流程, 效率越高. Fully outsourcing at least one of your Amazon tasks will free your time for a lot of other tasks. Want to see how effective Amazon outsourcing is? Message us at hi@www.zmk83.com right now and get your quote.
What is the best Amazon outsourcing strategy?
肯定, Amazon outsourcing has several steps. There is applying to get outsourced support, 确定您的Amazon外包团队需要多少顾问, integration process and the launch of the team. During this time you as a vendor are free to choose your own strategy or ask BG视讯APP下载 for an expertise in the field.
I need help with Amazon advertising outsourcing
BG视讯APP下载将很高兴帮助您的亚马逊广告. BG视讯APP下载将 look for launching opportunities, 制定营销策略,并随着时间的推移更新你的活动需求.
What is Amazon Seller Central outsourcing?
If you have an Amazon Seller Central account, you're considered a marketplace or a seller. Outsourcing your Seller Central page means to outsource the entire process of running your Amazon shop altogether.

知识库

For the past 10 years we have been through many-many challenges, victories, problems and failures. 以下是BG视讯APP下载的故事:

Handling Sensitive Customer Data

Handling Sensitive Customer Data

由Dmytro Cherkas

6分钟阅读
LiveAgent审查

LiveAgent审查

尼克Ryabchenko

8分钟阅读

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