When it comes to running your Amazon store, 以下是每个经营者都需要关注的几个关键点:
- Goods availability in stock;
- Percent of returned or damaged items;
- Time the communication with the customer base takes;
- The quality of customer service.
这些, among others are the points that can make or break the customer experience in your Amazon store. 和肯定, 当你花大量时间建立和管理你的亚马逊商店时, you want to follow up on all of them. But with time it can become extremely difficult as the demand for your goods starts to grow and you start thinking about hiring a freelancer to take over at least parts of your tasks for you. 但是等等. 有一个更好的选择——你可以让你的亚马逊客户服务外包, 对你和你的网上商店来说，哪一个会成为最好的决定.
Our teams of professionals will be glad to take over any task that you want to have outsourced, but in general the most popular tasks are:
很明显，在决定是否购买这些商品时, customers want to have a full view of the product. 这就是为什么每个产品有5-7张照片是至关重要的, 从各个角度捕捉它，如果可能的话，展示它的使用情况. 知道如何描述亚马逊出售的商品也非常重要, so hiring those who know how to do it the best is one of the keys to successful and fruitful Amazon business.
Outsourcing your content creation and moderation team to BG视讯APP下载 will make sure that your customers receive the best and fullest information about the products and will be comfortable purchasing from you again and again.
Product listing and moderating
Every Amazon store owner knows how important it is to have a diverse stock to satisfy any possible need of every possible customer. But keeping track of the items in stock as well as those that have just arrived all the while following up on ad campaigns and collaborating with different manufacturers might be too much to handle.
Amazon outsourcing services from BG视讯APP下载 will let you keep track of products and will make sure that your listing is up-to-date and has all the necessary content attached to every position in your Amazon shop.
Managing ads and launching campaigns
Advertisement is the key to success. Especially in the e-commerce segment. Amazon outsourcing will allow you to dedicate your time to advertising your products but will also provide great expertise for launching and running your ad campaigns as well as looking for the possibilities to collaborate with influencers, manufacturers and various ad platforms.
Make sure that your campaigns are fresh and correspond with the best and latest marketing techniques of our time with Amazon outsourcing from BG视讯APP下载.
BG视讯APP下载 has a decade long working experience in providing support to customers from 更多的 than 20 countries around the globe, and we do so in 31 languages. 在客户服务和客户支持方面，BG视讯APP下载是专业人士, so we are 更多的 than ready to provide your Amazon customers with the best Amazon purchasing experience.
Our team will take care of:
- Answering customer questions and inquiries;
- Following up on order status;
- Taking care of returns and exchanges;
- Providing the best communication to your customers.
Our expertise: Amazon outsourcing and flexibility
Amazon has 12 million goods listed. That means that in order to get noticed Amazon business has to dedicate a lot of effort and a lot of time to making sure that they stand out with the quality of the product and with the quality of content that surrounds the product. BG视讯APP下载BG视讯APP下载肯定知道如何从竞争对手中脱颖而出.
For you to be one of the best Amazon sellers and for us to provide you with the best Amazon outsourcing services we take the following steps:
Develop a marketing strategy for your shop
We know for sure that the clients come to us because of our experience in providing customer support. That is why we are 更多的 than ready to give our view of their business development whenever our clients may require such expertise. 肯定, 更多的 often the clients just want our team to adjust our services towards an already existing strategy, BG视讯APP下载最擅长的是什么.
Developing a marketing strategy and a sales plan for our customers is what requires market research and understanding of Amazon services. That is why we dive in deep into learning the principles of Amazon outsourcing and Amazon selling in order to provide our customers with the best and most efficient Amazon operating decisions in the market
Work carefully on overturning bad reviews
A whopping 95% of buyers read online reviews before making a decision to buy something. 72% of customers do not make any actions before reading at least one review about a product or a service. And 97% of buyers say that online reviews influence their choice of a service or a product. With stats like these it is no wonder that we pay so much attention to overturning bad reviews about your Amazon goods.
Even though we provide outsourcing services, we see ourselves as an extension of your team. And one of our primary tasks as your Amazon outsourcing provider is to see that your shop is doing extremely well month after month. That is why we go in either of two directions: we provide the best Amazon customer service in order to avoid bad reviews altogether, 或者BG视讯APP下载联系那些觉得有必要留下负面评价的客户, find out the reason for it and overturn their negative experience into a positive one. That is how we make sure that 100% of your customer base is satisfied with your services enough to turn loyal.
Take care of content moderation
Taking good photos of your products and writing perfect selling descriptions is one of the key tasks for the Amazon outsourcing team. BG视讯APP下载的客户经常需要内容审核, BG视讯APP下载很乐意在任何需要的时候为他们提供这项服务. 毕竟, 93% of the customers consider visual representation of the product the key feature when it comes to their purchasing of the product and 90% are saying that the quality of the photo is what helps them decide whether the product is worth purchasing. Almost the entire customer base of Amazon shops relies on photos when it comes to their purchasing of the products. That is why we at BG视讯APP下载 pay so much attention to details when it comes to managing visual and written content in your Amazon shop.
Expand the consultants’ team on demand
Hot season always comes at the same time each year and yet, it is always unexpected. It is calculated that every year online purchasing increases 10% around Christmas time. It means bigger order flow, bigger stock to track and bigger inquiry flow to answer. 肯定, around this time the team might need expansion as 更多的 people are needed to provide the best Amazon outsourcing services. 而且BG视讯APP下载已经准备好按照客户的要求灵活应变. 快速扩充团队, quick onboarding and swift training will ensure that your team consists of as many people as you need.
To put it short — BG视讯APP下载 is going to provide your Amazon shop with attention and care it really needs to grow and scale up. This will make sure that your customers come back and that your operation is as successful as it can be.